Your cart is empty

Continue shopping


Delivery, Pickup & Order FAQ

What do “In Stock”, “Replenishing”, and “Unavailable” mean?

When you select your size and colour, the product’s availability status will appear under the chosen options to show how soon it can be prepared for pickup or delivery.

  • In Stock — available now and prepared within 24 hours.

  • Replenishing — currently being restocked; available in approximately 2 weeks. 

  • Unavailable — discontinued or out of production.

How long will delivery take?

Delivery time depends on the product’s availability status shown on the product page:

  • In Stock — prepared for shipping within 24 hours.

  • Replenishing — ships in approximately 2 weeks.

  • Unavailable — out of production or discontinued.

Tracking information will be emailed once your order is on the way.

How much is the delivery fee?

Delivery fees vary based on your destination and the shipping service you select at checkout.

Important: Please avoid choosing express services if your order contains Replenishing items.

When will my pickup order be ready?

Pickup time depends on the product’s availability status shown on the product page:

  • In Stock items — ready within 24 hours after you receive the pickup confirmation email.

  • Replenishing items — ready in approximately 2 weeks.

Please wait for your pickup confirmation email before coming in.

(“Usually ready in 24 hours” shown on the product page means the item will be ready 24 hours after you receive the confirmation email.)

Where can I pick up my order?

Pickup is available at:

Di Moda Lingerie  
461 Eglinton Ave West, Toronto, ON M5N 1A7
Hours: Mon–Sat, 10:00am–6:00pm

How will I know my order is ready or on the way?

You’ll receive an email notification when your pickup order is ready or when your delivery order has shipped (including tracking details).